Shipping Policy

Shipping & Delivery Policy – Sawtooth Saunas

- INFORMATION FOR CUSTOM BUILT TO ORDER SAUNA UNITS BELOW

- INFO ON SAUNA ACCESSORIES - SHIPPING POLICY AT BOTTOM OF PAGE

At Sawtooth Saunas, each sauna is built to order and delivered with care. We are committed to making the delivery process smooth, professional, and clear from start to finish. We encourage you to email us any questions or concerns you have before ordering. This will help us make your Sauna delivery as smooth as possible. Below are our shipping and delivery guidelines:

Delivery/shipping Policy - Sauna Units

We offer to personally deliver our Saunas within 100 miles from our shop in Mountain Home, Idaho.

All deliveries are handled by truck and trailer, ensuring your custom sauna arrives safely and securely.

Delivery & Placement

Upon arrival, your sauna will be trailered to the address provided. Placement is done via forklift or crane, depending on access and site conditions.

Important: Forklift or crane services are not included in delivery and must be arranged separately by the customer at their own expense.

Customers must ensure adequate site access for unloading and placement.

Build & Lead Time

All saunas are made to order and typically ready to ship 6-8 weeks after order confirmation. Build times may vary based on order volume and seasonal conditions.

Order Updates & Communication

We believe in keeping our customers informed. You will receive:

Order progress updates
Delivery scheduling communication
Notifications in case of any delays

Local Pickup Option

You are welcome to pick up your sauna directly from our shop in Mountain Home.

A truck and flatbed trailer capable of hauling 4,000+ pounds is required.
We’ll help load your sauna and provide any needed guidance for transport.

Damages & Delays

If any damage occurs during shipping, Sawtooth Saunas will make it right.
While we strive to meet all delivery timelines, delays are possible, especially due to weather or build queue. We will communicate promptly if anything changes.

Additional Notes

Delivery to remote or hard-to-access areas may require extra planning.
Please ensure your site is ready and accessible on the scheduled delivery day to avoid any issues with delivery times.

Have more questions? Need help preparing your site? Contact us anytime — we’re here to help make your sauna delivery experience simple and successful.

Disclaimer*

Because all Sawtooth Saunas are custom built to order, all sales are final. However, if you need to cancel your order before production begins, please contact us as soon as possible to discuss options.

Any Questions? contact us. We will get back to you within 24 hours.

Email: sawsaunas@gmail.com
Phone: (208) 818-6513
Instagram: @SawtoothSaunas

Shipping Policy - Sauna accessories

-Processing Time
All sauna accessory orders are processed within 2–3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping (3–7 business days)

-Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery status.

-Shipping Locations
We currently ship within the United States.

-Lost or Damaged Packages
Sawtooth Saunas is not responsible for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim and notify us so we can assist as needed.

-Incorrect Shipping Information
Please ensure your shipping address is correct before submitting your order. Orders shipped to an incorrect address cannot be refunded or replaced.